Coincidence

Here where I work we are constantly graded and scored on things. 3 things we get measured on are Customer satisfaction, support offers and eculture. Customer satisfaction is pretty obvious. Support offers is doing things like offering extended warranties and the like. Eculture is telling the customer about online stuff.

Now this is in addition to teching out the problem and getting things fixed up. The interesting there here is that my group has the highest customer satisfaction rating but about the lowest offer rate for the other two stats. Our team supe has been after us the past coupla weeks to start pulling those numbers up. It will be very interesting to see if those numbers come up and the Customer sat numbers go down.

Yawn

Boring!

Well, here it is. Boxing day in the mighty world of Tech Support and it is so friggin quiet here. We have some people who haven't had a call in an hour. Why am I here? Cause I get paid for it.

Do I want to be here? No way. Would much rather be back in the warm comfy bed snuggled up to the sweetie and with cuddly little bodies of my kids chunked up against me for warmth. What do I have here for comfort. Cold ham, cold buns, cold water. Can't even buy cola cause the aforementioned sweetie purloined my debit card from my wallet. C'est la vie.

THUD!!!!

I know just about anyone who has ever been Tech Support has said this at one time but:

WHO ARE THESE PEOPLE AND WHY DO THEY KEEP CALLING ME?????
WHERE DO THEY COME FROM???

I have never had such a streak of hyperactive, hydrocephalic, PEBKAC's who can't RTFM in my frickin' life. Darth Vader wasn't a corrupted Jedi. He was a tech support person that finally snapped. OBI WAN this!

Boned

Well, I'm boned. I set up the Easy-Switch thing with the TD bank back in the summer hoping to get a free Ipod out of the deal. Well, after the bank screwed around and screwed around they wound up screwing me out of about 300 bucks in NSF charges at my other bank. Mainly because they kept on saying they were gonna have things set up so I never put money into the account in the old bank. I put it into the TD bank expecting the insurance payment to come out of there.

Well, it didn't. And so mainly because I was not diligent on this I am out the case and the insurance and no real way to get it back. The wife wants me to go yell and scream at the bank. However I am not a screamer and the whole thing is probably about 40-50% my fault. I am probably going to sick her on them as I have no stomach for this whole mess even more. I have even less desire to go with her and watch her become something less in her anger and frustration. I will give her the tools she wants to go do it but I don't want to witness it. I know sometimes she can get results but most of the time all it does is close options off to her because the people she vents on no longer have the desire to extend themselves on her behalf.

So, I'm screwed both ways. I'm out the cash, the insurance and now with the proper options having failed the options the woman I love wants to do I find......unpalatable. No wonder I haven't been sleeping at nights and been crabby.

Poem Time

"There comes a time, between life and death.
When all men stop to catch their breath.
They look to the stars and ask,

Why?

We question our lot.
The stars look down and answer,

Why Not?"

-Dr. Henry McCoy aka 'The Beast'

Still makes as much sense as it did 10 years ago.

Pyramid?

Well, my home life may begin to resemble a pyramid. You see, we ran across a young lady who has many....interesting qualities. Now this young lady seems to be able to deal with my Son of Destruction. 3yrs old, hyperactive and destructive. The fact that T(my name for her here) can deal with my son is a major plus on the babysitting front. Add to that the fact that she has a 3yr old of her own who seems to calm down my boy is another major plus.

Now, this is all well and good but now add in the fact that T is looking for a new place to live. If our households combined finances we would be able to rent ourselves a 4-5 bedroom house. A major improvement over a 3 bedroom townhouse. Now add in that T is also has an evil sense of humour just like the wife and I and also shares many of our proclivities and hobbies. Now are you beginning to get a sense where this is heading?

Now throw in that T is almost a diametric opposite from my beloved. My wife has butt long dark hair, is goddess sized with a bosom most men pray to the gods to lay their heads on, along with a very alpha female personality. T has very short red hair, a lean body, and uses a push up bodice along with a very gamma female personality.

So to my testosterone fogged vision I am looking at the possibility of having daily contact with two women who are exact opposites yet similar enough that I find both of them attractive. Oh, and this is where I mention that I do have permission to 'play' as long as things don't go to far. Yah, I saw that eyebrow go up. Un/happily there is a glitch. T has a boyfriend. So the Kuzco rule is in effect (no touchy). Which is actually pretty good. I can look and still have something reining in my.....baser instincts.

So sometime in the next couple of months I may become the King Tut of my own pyramid. Me, 2 gorgeous women, 3 happy kids. All that good karma must be paying off. Maybe. Lets see if the reality cheque bounces or not.

Isn't that Speeeecial?

Our company had its quarterly meeting with our primary client who we do tech support for yesterday. Nobody was saying anything. Then today we get the following email:

Team,

Our site manager has decided to leave the company. His last day will be December 30TH. We thank him for his many years of service and accomplishments and wish him the best. We will fill the Site Director position as soon as possible which should be before the 30TH.

Do you think those two items might be related somehow? Maybe, just maybe.

On another front my last cubemate is heading off to another contract in the company. Once again I have the lonely cubicle all to myself. Just like it was when I started and now I even have extra space in the adjoining cubes to. This is what happens when you whip your tech slaves too hard. They start leaving and soon your client start cracking the whip over your head because you don't have enough people to fulfill your obligations.

That ringing you are hearing? Its the clue phone and its for you.